Gaming is for enjoyment, not stress. vc99 believes every player deserves to enjoy gaming in a safe and healthy way. Our responsible gaming tools and support services are built with that goal in mind.
Important Notice: vc99 is strictly for players aged 18 and above. Gaming by minors is completely prohibited. If you know someone underage using the platform, please contact our support team immediately.
Responsible gaming at vc99 goes beyond following rules — it is a culture. We want every player to see gaming as a form of entertainment, not a solution to financial problems.
Responsible gaming means deciding in advance how much time and money you are willing to spend — and sticking to those limits. vc99 gives you the tools and information you need to make those decisions.
Research shows that players who set a budget and time limits in advance enjoy gaming far more and face significantly lower financial risk. That is why vc99 always encourages mindful gaming.
At vc99, every decision puts the mental and financial well-being of our players first. Player welfare matters more to us than profit.
Full transparency is provided on game odds, Return to Player (RTP), and house edge so you can make informed decisions.
Players under 18 are kept entirely away from gaming through a strict age verification process.
Anyone can reach out to us for help at any time. No judgment — just support.
Vc99 provides dedicated tools to help you keep your gaming experience safe and in control. They are completely free and available to use at any time.
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Lowering your limit applies instantly, but increasing it requires a 24-hour cooling period — this protects you from spending more than you intended in the heat of the moment.
Set a maximum duration for each gaming session. When the time is up, you'll get a notification — and there's also an option to be logged out automatically. It's highly effective at preventing hours of unnoticed play.
Decide in advance the maximum amount you are willing to lose over a set period. Once that limit is reached, your account will automatically stop accepting new bets. This protects you from chasing losses and losing even more.
If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. No promotional emails will be sent during this period.
If you find it hard to control your gaming, you can close your account entirely for a period of 6 months to 5 years. Regaining access during this time is not possible, and any attempt to open a new account will be blocked.
At set intervals, you'll receive a reminder showing how long you've been playing and how much you've won or lost. These notifications help keep you grounded in reality.
If you notice any of the following signs in yourself or someone you know, consider using our responsible gaming tools or seeking professional help.
Spending more than your budget and unable to stop
Repeatedly playing to chase lost money
Gaming is causing problems with family, friends, or work
Feeling restless or irritable when not gaming
Borrowing money or draining savings to fund gaming
You are not aware of how long or how much you have been playing
Lying to family about your gaming activity
Answer the following questions honestly. If most of your answers are "Yes", it may be time to review your gaming habits.
Do you see gaming as entertainment, or as a way to earn money?
Do you set a budget before playing and manage to stick to it?
After a loss, do you immediately jump back in to "win it back"?
Is gaming cutting into your sleep, meals, or time with family?
Do you feel confident that you can stop playing whenever you want?
After a gaming session, do you usually feel happy, or do you feel regret?
Is gaming affecting your financial plans?
Have you ever felt that gaming is having a negative impact on your life?
Log in to your vc99 account and click on your profile icon in the top right corner.
Look for the "Responsible Gaming" section in your account settings — all tools are available there in one place.
Set a deposit limit, session time, cool-off period, or self-exclusion — whatever you need. Changes take effect immediately.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made during that period.
Take a break for anywhere between 24 hours and 6 weeks.
Close your account for a period of 6 months to 5 years.
Preventing underage access is one of our most important responsibilities at vc99. Age verification is carried out at registration, and additional documentation may be requested in cases where there is any doubt.
If there are children or teenagers in your household, we recommend using parental control software on your devices. Never share your login credentials with anyone.
Problem gambling is a health issue — there is nothing to be ashamed of. Asking for help takes courage. vc99 and the organizations listed below are ready to support you.
Our trained support team is available 24/7. Reach us via live chat or email.
For mental health support in Bangladesh, you can reach out to the national helpline. The service is free and confidential.
If a family member is struggling with a gaming problem, be there for them. Talk without judgment and encourage them to seek professional support.
Responsible gaming at vc99 is a commitment. Use our tools, set your limits, and keep gaming a healthy part of your entertainment. Register today and start playing safely.